SHIPPING POLICY
SHIPPING
- Shipping is free on all orders.
- Free shipping time is 7-14 business days on average.
- Please allow up to 3 days for handling.
- Please allow up to 4 weeks for delivery, with the majority of orders arriving within 7-14 business days (not including handling time).
- For orders to South Africa please allow up to 30 business days.
- Please note, that during Holiday periods, shipping times may increase significantly, due to system volume.
- If ordering multiple items, you may receive more than one package and/or receive one package before another. This is due to our various supply chains.
- If you require express delivery, please contact us and we will assist you.
TRACKING
- All items are shipped with tracking available.
- Please allow 5-7 days for your tracking to show in the courier's tracking system.
- If you have a question about tracking a particular order, please contact us at support@santoriniclo.com.
- Please ensure that your email address is included at checkout to receive tracking updates via email. For assistance with adding your email address to your order details, please contact us at support@santoriniclo.com.
DELIVERY TERMS
We use FedEx, USPS and DHL to deliver shipments domestically.
CANCELLATIONS
We will accept cancellations within 12 hours of an order being placed. Once a shipment has been dispatched, we ask customers to please refer to our refund and return policy.
DAMAGED PARCELS
If you received a parcel that has been damaged in transit, please contact our customer service team at support@santoriniclo.com right away for assistance.
MISDELIVERIES
In the event of a misdelivery of your parcel, please contact our customer service team at support@santoriniclo.com and we will assist with a prompt refund or reshipment.
We thank you for your support and understanding.
-SANTORINI